Call coaching for the team you already have.
Share the sales calls your team already records. Every month we transcribe and score them, then send you a one-page report with the top three fixes.
No long-term contract and no minimum term. A plain read on what your team does well and what to fix first, every month.
How call coaching works
You already have the calls. We turn them into a short list of changes, month after month.
1. Share your recorded calls
Send the recordings your lines already keep, under the recording notice your callers already hear. We do not ask you to record anything new.
2. We transcribe and score each call
Every call gets a written transcript and a score on the same four checks, so you can compare the results from month to month.
3. You get a one-page report
One page in plain language, with the top three fixes for your team to work on first and the words to say instead.
What we score on every call
- Answered fast: was the call picked up and answered without a long wait?
- Asked for the appointment: did the rep clearly ask for the appointment?
- Handled the price question: when price came up, did the rep answer it and keep the conversation moving?
- Set a next step: did the call end with a clear next step?
The report shows which checks need the most work and gives you the top three fixes to start with. No pushy scripts: the fixes are plain answers and a next step the caller agrees to.
Where coaching starts
Start with the Secret Shopper Sales Audit. It tests your team the way a buyer would, on calls, texts, forms and chat, and it includes the one-time call review: up to 25 calls you already record, transcribed and scored on the four checks.
Coaching then keeps that scorecard going every month, so you can see whether the fixes stick.
Pricing
Ongoing coaching
from $1,000 a month
- Your recorded calls transcribed and scored every month on the four checks.
- A one-page report with the top three fixes.
- No term. It stops in any month.
The Secret Shopper Sales Audit
$1,000, fixed
- 12 secret-shopper contacts (6 calls, 4 web forms and 2 texts or chats), with every reply timed.
- The one-time call review: up to 25 recorded calls, transcribed and scored.
- Our target is about 30 days from kickoff.
- No long-term contract. The fee counts toward any fix you buy within 30 days.
Recordings and consent
We only review calls your own lines already record, where your callers hear a recording notice and your staff have a written notice. Nobody is recorded covertly, and we delete recordings within 30 days after each report.
Want your calls scored?
Start with the Secret Shopper Sales Audit. We review every request ourselves and email you a written scope for your study, and no sales call is needed. Questions about coaching first? Email grow@psychofsales.com.