Services
Diagnose. Fix. Run.
Start with a fixed-fee study on your own records, fix what it finds, then keep it fixed. Every price is on this page.
01 Diagnose
Start with a fixed-fee study.
Pick the door that matches the number you watch. Each study is $1,000, fixed, works from your own records, and ends with the top fixes written out and one priced next step.
Missed calls and close rate
The Secret Shopper Sales Audit
We call, text and fill in your forms the way a buyer does, time every reply, and show where each sale slipped. It includes a review of the calls your lines already record with a notice.
$1,000, fixed. Test my team
Traffic, ticket and margin
The Shopper Study
How your shoppers compare, trust and wait, read from your own sales around your last two promotions, your reviews, a short survey and a visit.
$1,000, fixed. Study my store
Conversion rate and email revenue
The Conversion Review
The step where your buyers drop off, your top email flows rewritten, and a test plan sized to your traffic. For stores with 100+ orders a month.
$1,000, fixed. Review my store
Deeper, for any door
The Buyer Study
Interviews with your recent buyers and with the ones who chose someone else, plus your own records, turned into a decision map and changes ranked by what they are worth.
$1,500 to $5,000, by scope. Start my study
What every study leaves you
- A count from your own records, so you know where you stand. If the count is fine, the report says so.
- Every finding tied to a line in your records or your customers’ own words.
- The top fixes written out: the words, the emails, the displays.
- One priced next step.
Plain terms
- $1,000, fixed, at every door. No long-term contract.
- No sales call needed to start. We review every request ourselves and email you a written scope for your study.
- Our target is about 30 days from kickoff (about 45 for the Shopper Study, which includes a follow-up check).
- The $1,000 fee counts toward any fix you buy within 30 days.
- Not ready? Count it yourself first with a free tool: missed calls, your last promotion or your funnel.
02 Fix
Fix what the study finds.
Each fix answers something your study found, so the work starts from your record, not a template. Fixes are quoted after the study, and the $1,000 study fee counts toward any fix you buy within 30 days.
Pricing and Offer Design
Your core offer, an entry offer, your packages and how the price is shown: on the phone, on the shelf, on the page and in your emails. The fix at every door.
Scripts and next-step rules
The words your team uses on calls, texts and forms, a plain answer to the price question, and a rule for the next step after every inquiry. No pushy scripts.
Comp plans
Pay plans for setters, closers and account executives, with caps, clawbacks and SPIFFs tied to margin, so the plan pays for the outcome you want. Your lawyer reviews anything contractual.
Training
Workshops for your team, from ninety minutes to half a day, built on your own calls or your own sales floor.
Store fixes
Displays, price signs, promotion timing, bundles and member offers, built from your Shopper Study.
Email and site fixes
Offer framing, email rewrites, flow timing and trust at the cart, built from your Conversion Review. The setup stays with whoever runs it now.
03 Run
Keep it fixed.
A fix holds when someone keeps listening. Monthly work has no term and stops in any month.
Call coaching
Your recorded calls transcribed and scored each month on the four checks, with a one-page report and the top three fixes. From $1,000 a month, with no term.
Fractional sales leadership
A senior sales leader for part of each month: we run the pipeline meeting, coach the team, fix the process, and help you hire your full-time sales leader when it is time. $3,000 to $5,000 a month.
Monthly store and email work
A monthly pattern check and promotion plan for stores, or monthly email and conversion work for online stores, reported in orders, not opens. Quoted after the study.
Not sure where to start?
Start with the count.
Tell us where you sell. We review every request ourselves and email you a written scope for your study: what we do, what you get, what we need from you, and the price. No long-term contract. No sales call needed.